McClain Consulting

Contact Center Specialists

What we do

With over 30 years in the Contact Center industry, we have expertise with many platforms and solutions.  We specialize in RFI and RFP writing, developing Business Requirements Documentation, guiding you through the process of designing or upgrading your current contact center.  Integration with various CRM's, training, reporting, recording, data storage security are major points of focus and our specialty.  Let us deliver the best solution for your firm.   Ask us about:

  • Cloud, premise based or hybrid solutions.  
  • Integration with your current technologies
  • Migrating your current call center to a cloud-based solution
  • End-to-end integration from design to GO LIVE
  • IP/SIP based protocols 
  • Multiple levels of security

Our approach

Our service includes a comprehensive consultation to help identify gaps, improvements and processes.  Our findings and recommendations are presented in full report customized to fit your requests.  

Why choose us?

Business mentors are key—that’s why when it comes to client selection, you should be choosy.   Allow us to meet with you and understand your business and provide solutions that will solve your pains and improve your operations.

Contact us for a free consultation

Send email to :

or Call # 206.719.6088